- We have seen a number of Personal Licenses being incorrectly uploaded to Workday. Please make sure you are uploading a copy of both the front and back and following this guide here
- You should make checking your Workday inbox part of your daily routine. All people transactions such as job changes and holiday requests will be done through Workday so you should check regularly for any tasks that need to be done or approvals that need submitting. You can also set up daily email notifications to let you know what you have outstanding in your inbox. When you are signed into Workday, click on your picture in the top right hand corner (or the cloud icon if you are yet to upload a photo), click My Account, click Change Preferences.
- We have seen some issue coming through with both Coronavirus Sick Pay and Holiday being logged on the same day for Nandocas. Please note that you cannot have both types of absence at the same time.
- We have seen number of tickets coming through with errors on transfers because the wrong Supervisory Organisation has been selected. Please make sure you are selecting the right Supervisory Organisation and following the guide here
- We have seen an increasing number of Nandocas being returned from Furlough/Flexible Furlough on the incorrect day. Please remember to always return Nandocas with the last day of absence as a Sunday and the first day back to work as a Monday. For a reminder on the correct process please click here
- Please remember that if you are taking Christmas Day as an additional day off you will need to book this as holiday in Workday and that the holiday year ends on the 23rd February 2021. For more information please click here
- Please be aware that Flexible Furlough will not end automatically on the estimated end date and the leave will continue to run until you return your Nandoca so you do not need to take any action if the estimated end date is coming close. Anyone that you put on Flexible Furlough from now onward should now be entered with an estimated end date of the 31st March
Please check out the Workday maintenance window guide so that you are aware of when Workday is unavailable
Just like 2020, we've had some unexpected turns when updating the Nandoca App. We're very sorry there are a few issues with the latest version that we're working hard to fix. Please see further details here
Furlough/Flexible Furlough - What can I do to ensure we claim correctly?
How to sign in to the Nandoca App
UK - How do I process COVID related absence for my Nandoca?
ROI - How do I process COVID related absence for my Nandoca?
How to add a Birth Certificate as Right to Work
Click here to visit Zendesk for all Workday guides and FAQs!
All Nandocas should be able to reset their password by following this guide: How do I reset my password? Please always try this first before contacting the People Support Team (Remember your username is your email address)
If you were struggling to remember your password and have entered it wrong too many times, your account will lock. Please wait 20 minutes and your account will auto-unlock and you will be able to try again.
If you do not remember your memorable answer, please log a ticket on Zendesk using the “I have a log in issue with Nandoca ID (including Workday) form. Where possible, please encourage the Nandoca to log a ticket themselves on Zendesk. This makes it easier for the PST to solve when they are communicating directly with the Nandoca and takes the task of your to do list.
For all Workday support queries you should first search for the answer in Zendesk. You can access Nandoca Zendesk via the ‘Help & Support’ icon on your Workday Hompage, BEV or via this link here
If further support is required The People Support Team and Payroll support is available 9am – 5:30pm Monday – Friday. The quickest way to get help is by raising a ticket on Zendesk here
PST : peoplesupport@nandos.co.uk or 02039293580
Payroll : payroll@nandos.co.uk or contact the team on their direct numbers.
We would love to hear your feedback!
Please do let us know if we can do anything different to make sure the right information is reaching you at the right time