- We are aware that anyone who was put onto Flexible Furlough this week has received the incorrect letter. The letter has now been updated in Workday so anyone now being put on will receive the correct letter. We will be sending out new letters to anyone who received the incorrect one centrally so there is no action you need to take.
- We know there has been some confusion around the estimated end date you should enter for Flexible Furlough. Please be aware that Flexible Furlough will not end automatically on the estimated end date and we are looking into a solution for correcting any that were entered incorrectly so you do not need to take any action. Anyone that you put on Flexible Furlough from now onwards should now be entered with an estimated end date of the 31st March.
- For anyone with Managers on Flexible Furlough please remember that the deadline for conducting managers checks in the Attendance App is next Wednesday 11th November. It is essential that these are done to ensure your Manager is paid correctly. Please see guide here
- We are seeing an increased number of new Nandocas with incorrect, incomplete or missing Right to Work details on Workday. It is essential that we capture this information to keep us safe and legal and avoid any fines. Please see further guidance here
- Please remember to register any new Nandocas as a 'No Show' if they do not turn up for their first shift in order to prevent them being paid or accruing any holiday. This MUST be done within the current pay week. If it is done in a different pay week they will have to be processed as a termination instead. Please see guide here
- We currently have an alarming number of candidates in Workday that are sat at review stage. If you are recruiting please remember to either decline or move candidates forward so that they are informed of the outcome of their application. If you fill your position they will be automatically notified, however, if you are no longer recruiting you need to manually close your requisition and decline all remaining candidates. Please also remember to stop advertising your role when you have enough candidates. Please see guide here
- Remember that sickness can be recorded over Flexible Furlough, you do not need to return them from Flexible Furlough to record this absence.
- When booking/adding holidays on Workday these must be future dated. You should not enter holiday for a previous pay period.
- Please check out the Workday maintenance window guide so that you are aware of when Workday is unavailable
UK National Lockdown - What do I need to do in Workday?
UK Right to Work Guidance for Restaurants
Click here to visit Zendesk for all Workday guides and FAQs!
Thank you to everyone who took part in last weeks Halloween Competition. The correct answer was that 1818 Nandocas had completed their personal information in Workday. This is only just over 11% of our Nandocas. Please encourage all your teams to update their information.
The winner of the competition, with a very close guess of 1800, is Ross Hunt!!! Well done Ross, a lovely Halloween treat is on its way to you!
All Nandocas should be able to reset their password by following this guide: How do I reset my password? Please always try this first before contacting the People Support Team (Remember your username is your email address)
If you were struggling to remember your password and have entered it wrong too many times, your account will lock. Please wait 20 minutes and your account will auto-unlock and you will be able to try again.
If you do not remember your Memorable answer, please log a ticket on Zendesk using the “I have a log in issue with Nandoca ID (including Workday) form. Where possible, please encourage the Nandoca to log a ticket themselves on Zendesk. This makes it easier for the PST to solve when they are communicating directly with the Nandoca and takes the task of your to do list.
For all Workday support queries you should first search for the answer in Zendesk. You can access Nandoca Zendesk via the ‘Help & Support’ icon on your Workday Hompage, BEV or via this link here
If further support is required The People Support Team and Payroll support is available 9am – 5:30pm Monday – Friday. The quickest way to get help is by raising a ticket on Zendesk here
PST : peoplesupport@nandos.co.uk or 02039293580
Payroll : payroll@nandos.co.uk or contact the team on their direct numbers.
We would love to hear your feedback!
Please do let us know if we can do anything different to make sure the right information is reaching you at the right time