- MDs - The news you have all been waiting for! The holiday approvals for Nandocas will be switched off for MDs tomorrow, Friday 16th October! (Yay! I hear you all cheer!)
- We have now provided a fix within Workday to allow you to enter 0.5 hours for sickness entries which will be live tomorrow, Friday 16th October.
Click here to visit Zendesk for all Workday guides and FAQs!
- Please remember when recruiting new Nandocas you must make sure all of their On-Boarding tasks are completed within Workday before or on day 1 otherwise their pay may be affected. To monitor the progress of your Nandocas On-Boarding please see guide here
- All Nandocas should be able to reset their password by following this guide: How do I reset my password? Please always try this first before contacting the People Support Team (Remember your username is your email address)
- If you were struggling to remember your password and have entered it wrong too many times, your account will lock. Please wait 20 minutes and your account will auto-unlock and you will be able to try again.
- If you do not remember your Memorable answer, please log a ticket on Zendesk https://nandoca.zendesk.com/hc/en-gb using the “I have a log in issue with Nandoca ID (including Workday) form. Where possible, please encourage the Nandoca to log a ticket themselves on Zendesk. This makes it easier for the PST to solve when they are communicating directly with the Nandoca and takes the task of your to do list.
- Please check out the Workday maintenance window guide so that you are aware of when Workday is unavailable
UPDATED How to add Travel Allowance for Nandocas and Managers
UPDATED How to enter absence for your Nandoca
Recruitment
To support those restaurants that have been signed off to recruit for new Nandocas externally, Nick Walk is running drop-in sessions for Patraos and AMs to “drop in” any time to ask anything you might be stuck on in this area.
Click here to drop in:
- Monday 19th October 9am - 10am
- Wednesday 21st October 9am - 10am
- Friday 23rd October 9am - 10am
For all Workday support queries you should first search for the answer in Zendesk. You can access Nandoca Zendesk via the ‘Help & Support’ icon on your Workday Hompage, BEV or via this link here
If further support is required The People Support Team and Payroll support is available 9am – 5:30pm Monday – Friday. The quickest way to get help is by raising a ticket on Zendesk here
PST : peoplesupport@nandos.co.uk or 02039293580
Payroll : payroll@nandos.co.uk or contact the team on their direct numbers.
We would love to hear your feedback!
Please do let us know if we can do anything different to make sure the right information is reaching you at the right time